Senior Technical Writer
Award-winning
technical writer for server software companies that need to communicate complex
information to a wide range of audiences, including the IT Pro. Unlike other content
authors, who just focus on the mechanics of the document, I draw on an
extensive career in software development, stay current with technical
certifications, develop and test sample code, and maintain a sharp focus on
shipping high-quality customer-driven content.
- Writing
and Content Publishing
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- Enterprise Server Systems
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- Cross-Platform Deployments
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Professional Experience
Microsoft (Consultant) 3/11
- Present
Technical
Writer III
- Plan, develop, and write original content for System
Center 2012 products:
- System Center 2012 - Virtual Machine Manager
- System Center 2012 - Orchestrator
- System Center 2012 - Service Provider Foundation
- Manage schedule for document content development
and release management.
- Build and manage deployments to validate
documentation scenarios.
- Write content to target audience of system
administrators, IT Pros, and development partners.
Amazon Web
Services 3/10 – 2/11
Senior
Technical Writer
- Designed content for system administrators, IT
Pros, and development partners for cloud services running in Windows and Linux
environments.
- Researched and authored original XML-based
content of new features for Amazon Elastic MapReduce and Amazon Beanstalk.
- Built and managed deployments to validate
documentation and samples for Hadoop MapReduce with support for Hive, Pig, and
Cascading.
Microsoft Corporation
(Consultant) 2/09
– 2/10
Technical
Writer II
- Planned and authored content for new product,
Operations Manager Cross Platform and Connectors.
- Built and managed deployments to verify
documentation and code samples.
- Prepared and distributed ad hoc and
troubleshooting documentation as required.
Microsoft Corporation
(Consultant) 10/07 – 9/08
Technical
Writer II
- Designed and contributed to implementation of a
SharePoint 2007 server for the Business Online Services Group.
- Created supporting documentation for Connected
Services Framework including, but not limited to: white papers internal design
documents, business policies, glossary definitions, procedural guides, blogs,
wikis, and style sheets.
- Prepared and presented business justification of
web marketing and SEO program for System Center Essentials 2007
- Developed, authored, and validated online
marketing program targeting the IT Pro.
Microsoft Corporation 2/06
– 3/07
Lead
Software Development Engineer in Test
- Deployed beta and legacy Windows Live and
OneCare products to the web utilizing both waterfall and SCRUM release models for
MSN Customer Tools.
- Built validation tools used for deployment
across domains.
- Responsible for verifying and releasing: Live
Self Help tools, Windows Live Help.
Cisco
Systems, Inc. 10/04
– 1/06
Software
Development Engineer in Test
- Provided quality checks for Cisco Unity 4.0(5).
- Prepared documentation, scripts, and executed
automation in Visual Basic.
- Responsibilities included server administration
and configuration management.
Microsoft Corporation 10/02
– 9/04
Program
Manager
- Component PM for Setup and Migration on
Microsoft Exchange Server.
- Designed and drove technical issues related to
Exchange Setup and Migration.
- Responsible for Windows ™ Logo and data center
certification of Exchange server.
Microsoft
Corporation 9/01
– 9/02
Lead
Software Development Engineer in Test
- Managed team of five individuals to provide
stress and reliability data for a WAP 1.0 gateway and an SMS gateway for Microsoft
Mobile Internet in Stockholm, Sweden.
- Overhauled test methods to produce consistent
results in a timely manner.
- Provided support to entire organization by
bringing common Microsoft practices to group.
Microsoft
Corporation 2/00
– 9/01
Software
Development Engineer in Test
- Prepared automation documentation and scripts for
Exchange Server using Visual Basic.
- Created and maintained individual test cases.
- Performed structured and ad-hoc tests.
Awards
2010 Puget
Sound Chapter STC Technical Publication Award for Excellence
Technical Certifications
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Microsoft MCP: Windows Server 2008 R2, Server Virtualization
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MCSE exam 70-659
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Cisco Certification: Introduction to Cisco Networking Technologies
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Cisco exam INTRO
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Microsoft MCP: Install, Configure, and Admin. Microsoft Windows 2000
Pro
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MCSE exam 70-210
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Microsoft MCP: Installing Configuring and Administering Windows 2000
Server
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MCSE exam 70-215
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Technical Skills
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Software
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System Center 2012, Microsoft Office 2010, Windows PowerShell 2.0,Adobe
Professional Suite, Exchange Server, SharePoint Server, Microsoft Team
Foundation Server, Microsoft Visual Studio, Microsoft Project
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Operating Systems
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Windows 2008 R2, Unix and Linux including: AWS Linux, IBM AIX, HP-UX,
Sun Solaris, Red Hat Enterprise Server, Novell SUSE Linux Enterprise Server
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Programming
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XML, HTML, C#, C, Visual Basic, JSON, PERL
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Development Methods
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Agile, Iterative, and Waterfall
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Content Management Systems
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CLiX, DxStudio, DocBooks
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Technology Skills
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SEO/SEM, Mobility, Scalable computing (MapReduce), Highly Available Computing,
Blogging
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Writing Samples
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http://www.technicalwritingprofessional.com/writingsamples.html
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Education
School of
the Art Institute of Chicago, Chicago, IL: M.F.A.
School of
the Art Institute of Chicago, Chicago, IL: B.F.A.
Boston
University, Boston, MA: B.A. Archaeology
Bellevue
College, Bellevue, WA: Technical Writing Certificate, Technical Editing
Certificate
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